Return Policy

We want you to feel confident in every purchase. If something isn't right, we're here to make it easy.

30-DAY RETURNS

You have 30 days from the date you receive your order to request a return. You don't need to give us a reason. Simply email us at support@mia-outlet.com within 30 days and we'll guide you through the return process.

To be eligible for a return, items must be:
- Unused and in original condition
- Returned with any original packaging intact
- Free of signs of wear, damage, or alteration

Certain items cannot be returned for hygiene or customization reasons. These include pierced jewelry (earrings), items marked as "final sale," and any personalized or engraved products.

HOW TO START A RETURN

Contact us at support@mia-outlet.com with your order number and, if relevant, a photo of the item. We'll reply with return instructions, including the return address and any reference number you'll need to include with your parcel.

Please do not send items back before contacting us. Returns sent to unauthorized addresses may not be processed.

RETURN SHIPPING COSTS

For standard returns (change of mind, sizing, or preference), you are responsible for the return shipping costs. We recommend using a tracked shipping method, as we cannot be responsible for parcels lost in transit.

REFUNDS

Once we receive and inspect your return, we'll process your refund within 14 days. Refunds are issued to your original payment method. Depending on your bank or card provider, it may take an additional 3–10 business days for the refund to appear on your statement.

You'll receive a confirmation email as soon as your refund is processed.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or you received the wrong product, please contact us at support@mia-outlet.com within 14 days of delivery with your order number and clear photos of the issue.

In these cases, we cover all return shipping costs. You'll have the option of a replacement, a repair where possible, or a full refund — whichever you prefer.

UNRESOLVED MATTERS

We aim to resolve every situation directly and fairly. If you're not satisfied with our response, you may have additional rights under the consumer protection laws that apply in your country or state, and we encourage you to contact your local consumer protection authority.

Nothing in this policy limits any statutory rights you have as a consumer.

CONTACT

Questions about returns or refunds? Email us at support@mia-outlet.com and we'll respond within one business day.